CUSTOMER CARE

Shipping Policy

Free US Ground Shipping

Kompliqué offers free domestic shipping on all U.S. orders. Free shipping will be applied to your order automatically at checkout. Please allow  2 – 5 business days for delivery.

For security reasons, Kompliqué purchases exceeding $500 will require a signature upon delivery. We can ship to PO Boxes as well as APO/FPO addresses through USPS shipping.

Need your items faster?

Orders delivered within the continental U.S. span several FedEx shipping methods. We offer second and next day air as well as standard ground shipping. Prices and details listed below:

FedEx Ground (3 – 7 days) – $13 
FedEx 2nd Day Air – $40
FedEx Next Day Air – $55

International Shipping

All international orders to Canada are shipped by FedEx Ground (3 – 5 days) for a flat fee of $25 US dollars. 

All international orders to the rest of the world are shipped by DHL and USPS Express (3 – 5 days) for a flat fee of $35 US dollars. 

What you need to know about taxes and duties:

Depending on the value of your order and where you ship to, your package may or may not be charged customs or import taxes.

However, if your parcel does incur customs taxes or duty it’s entirely up to you (as the receiver) to cover these costs. Unfortunately, as these charges differ from country to country we are unable to directly advise you on what these might be. In most cases, the carrier will try to collect duty or taxes when the package is delivered. We recommend contacting your local customs office prior to ordering so you’re not surprised by any unexpected delivery charges. 

By law, all cross border items must be declared at their full price —we cannot alter the amount to decrease any custom fees.

In the unlikely event that you wish to refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning your package to Kompliqué.  We regret that we can only refund you the value of your order minus any fees we are charged upon the return of your item. If a delivery is refused by you, then unfortunately we cannot be held liable for any loss or damage incurred by your order in transit back to us.

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