Customer Care

Return Policy

General Information

We are dedicated to delivering high quality products that you love. If for any reason you are unsatisfied with a purchase, we would be happy to assist you with a prompt refund or exchange. In order to qualify for a return or exchange, your items must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags and sanitary liners attached. Swimsuits and bikini bottoms should be tried on over underwear, without removing the sanitary liner. Used and worn items will not be eligible for return or exchange.

Returns and exchanges will be processed up to 14 days for domestic orders. Qualifying returns will be credited in full to the on-file credit card.

Any used/soiled product, or product not received within the appropriate window of returns, will not be accepted and sent back to you without any type of refund.

Domestic Returns

Follow the steps below to return your Kompliqué merchandise:

1. Email us at customercare@komplique.com to request a return label. Please note, a $6 return shipping fee will be deducted from the amount of your return order.

2. Indicate on the enclosed packaging slip whether you are returning or exchanging your item/s as well as the reason for your return/exchange. Please note, we only offer exchanges on full-price items at this time. 

3. Package the item(s) you wish to return or exchange in the original packaging it was delivered in.

4. Print and adhere the USPS return shipping label to the outside of the box.

5. Drop your package off at your nearest USPS dropbox.

6. Please allow 7 days to process your return or exchange. Your funds minus initial shipping charge and $6 for the used return label will appear in your account once we process your item(s).

International Returns

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