CUSTOMER CARE

Order Processing

General Information

We want to get your goods to you as soon as possible. Kompliqué orders process Monday thru Friday, 10AM to 6PM EST.  If you place your order before 1PM EST, we’ll process it same day. All orders placed after 1PM EST will process the following business day. Second and next day air orders placed before 4PM EST will process immediately. Please note, Friday orders placed after the respective cut off times typically ship on Monday.

We accept all forms of major credit and debit cards including VISA, MasterCard, American Express, Discover and JCB, in addition to PayPal and Apple Pay. Please note, Apple Pay is only available in Safari browser.

Once you place your order, you’ll receive an initial email confirmation. You will receive a second email with shipping and tracking information shortly after your order is shipped. You can track your order by clicking “Track My Order” on this shipping confirmation email.

 

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